What to do if you have been double billed?

While rare, double billing can sometimes occur due to technical issues. If you believe you’ve been charged twice for your subscription, follow these steps to resolve the issue:

Step 1: Verify Your Charges

1. Check your bank statement or payment method to confirm the duplicate charge.
2. Ensure that the charges are both for HumanDesign.ai and not for other services.

Step 2: Contact Our Support Team

If you’ve confirmed a duplicate charge, reach out to us so we can assist you:

1. Send an email to support@humandesign.ai.
2. Use the email address associated with your HumanDesign.ai account if possible.
3. Include the following details in your email for faster resolution:
   • Your full name and registered email address
   • The date and amount of the duplicate charge
   • Any relevant transaction IDs or receipts

Step 3: Wait for Resolution

Our support team will investigate and resolve the issue as quickly as possible. Refunds for duplicate charges typically take 5-7 business days to process, depending on your payment provider.

Need Further Assistance?

If you have additional questions or concerns, feel free to reach out to us anytime. We’re here to help ensure your experience with HumanDesign.ai is seamless and enjoyable!