Account Management

Managing login details, plans, security, notifications, and general account settings.

How Bella Memory WorksOverview Bella Memory is the saved context Bella can reuse across future chats. It helps Bella remember durable information about you, your goals, your recurring…
How the Karma System WorksWhat Is Karma? Karma is the reward and engagement system on HumanDesign.ai. You earn Karma points by using the platform, engaging with the community, and…
How the Usage Page Works: Monthly Allowance, Carryover Balance, Top-Ups, and Auto-ReloadThe Usage page is now the main place to manage paid AI billing on HumanDesign.ai. It combines your included monthly allowance, carryover balance, top-ups, auto-reload,…
How to Block Unwanted MessagesOverview If you are receiving unwanted messages from another user, you can block them to prevent further contact. How to Block a User Open the…
How to cancel my membership?You can cancel your Pro subscription at any time. Your access continues until the end of your current billing period. How to cancel Sign in…
How to Choose Which AI Model Bella Uses in ChatBella can run on different AI models. You can choose which model powers your conversations, letting you balance speed, depth, quality, and cost. Available Models…
How to Control Who Can Message YouOverview HumanDesign.ai's messaging system lets you communicate directly with other users. You can control who is able to send you messages through your privacy settings.…
How to delete my account?First of all, we'd really like to make things right if something isn't working for you. Feel free to contact us and we'd be to…
How to download a copy of my personal details?Should you wish to download a copy of the data we have stored for you, you can easily do so by going to Account >…
How to get into contact with support?If you need assistance with your account, features, or any other queries, our support team is here to help. However, most questions can be answered…
How to Import Memory from ChatGPT or ClaudeOverview Memory Import lets you bring durable life context from prior conversations with ChatGPT or Claude into Bella. Imported memory is saved into Bella Memory…
How to logout of my account?Logging out of your account on HumanDesign.ai is easy and secure. You can either use the "Log Out" button on the top menu bar or…
How to Manage Your Conversation SessionsOverview Your conversations with Bella are organised into sessions. Each session groups related messages together, making it easy to find and revisit past discussions. The…
How to Set Custom Chart ColoursOverview You can customise the colours used in your Bodygraph chart visualisation. This lets you personalise the look of your chart or match your brand…
Importing Charts from Legacy Platform to v3Note: The one-time chart import from the legacy platform is now complete. If you still need to migrate old charts, please contact support. Prerequisites You…
Trouble logging in to your accountIf you cannot log in to your HumanDesign.ai account, try the following steps in order: Step 1: Check your email and password Make sure you…
Usage Balance FAQ: How Billing Works for Reports and Paid AIThe old report-credit system has been replaced by a shared usage balance for paid AI features. This FAQ explains what the new balance covers, how…
Where can I find an invoice for my membership?Looking for an invoice for your membership? You can easily access and download all paid invoices right from your account dashboard. To find your invoice:…
Why We Moved from Report Credits to Usage BalanceHumanDesign.ai used to sell and deduct report credits. We have now moved to a shared usage balance because it is a fairer and more sustainable…