Troubleshooting: Embed Code and Chart Widget Issues

This guide covers two common embed issues: the Embed Code menu not opening, and a chart widget that has stopped appearing on your website.

The Embed Code Menu Does Not Open

If clicking Embed Code in your dashboard reloads the page instead of opening the embed panel:

Make sure you are logged in with a Pro account. Embed forms are a Pro feature.
Try a different browser or disable browser extensions that block scripts.
Clear your browser cache and reload the dashboard.
If the issue continues, contact support with a screenshot showing the menu and your account email.

The Chart Widget Has Disappeared from Your Website

If the embed form was working before and has now stopped appearing:

Step 1: Confirm the embed code is still in place

Go to the page on your website where you added the form. View the page source (right-click and select “View Page Source”) and search for hdai-embed. If it is not there, the embed code was removed from your site and needs to be re-added.

Step 2: Check the embed token

Go to your HumanDesign.ai dashboard, open the embed form, and confirm the token shown matches the one in your website code. Tokens can become invalid if the form was deleted and re-created.

Step 3: Check that the widget script is loading

Open your website in a browser.
Press F12 to open developer tools.
Go to the Console tab and look for any JavaScript errors.
Go to the Network tab, reload the page, and search for embed.js or hdai to confirm the script loaded successfully.

Step 4: Test with a fresh embed

Copy the embed code again from your dashboard (Embed Forms, then Get Embed Code) and replace the existing code on your website. This rules out a truncated or corrupted copy.

Contacting Support

If none of the above resolves the issue, contact support and include:

The live page URL where the widget should appear.
Your account email.
A screenshot showing the dashboard (the embed form list or the embed code panel).
The exact embed code currently installed on your website.