Troubleshooting

Fixes and checklists for common errors, glitches, and unexpected behaviour in the app.

Bella does not seem to recognize my charts..From time to time, Bella may not recognize your chart. This is usually a temporary issue that occurs while our developers are modifying the code…
Bella Gave Me the Wrong Information?Bella can run on different AI models. You can choose which model powers your conversations, letting you balance speed, depth, quality, and cost. Available Models…
Bella is not responsive?Why You Might Be Experiencing Issues If you're noticing glitches, errors, or pages not loading correctly on our website, it's often due to your browser's…
Dealing with UTC/DST chart issues and adjustmentsOn rare occasions, charts may display inaccuracies due to historical Daylight Saving Time (DST) variability, particularly in the United States prior to the Uniform Time…
Error: Invalid Request or Missing Content in ChatIf you see an error in the chat that mentions an invalid request or missing content, this usually means the AI received an empty or…
How to Block Unwanted MessagesOverview If you are receiving unwanted messages from another user, you can block them to prevent further contact. How to Block a User Open the…
How to Edit the Time of a ChartOverview Accurate birth time is essential for precise Human Design chart readings. If you need to adjust the birth time, follow these steps. Steps Open…
How to get into contact with support?If you need assistance with your account, features, or any other queries, our support team is here to help. However, most questions can be answered…
How to reset the applicationIf you need to reset the application, follow these steps: Using the Reset Button If you are already in the app, you can reset it…
I can not find my city in the birth location search..When entering your birth details on HumanDesign.ai, it’s essential to select the correct birth location for accurate chart calculations. Follow these steps if you can’t…
I do not know what time I was bornIf you don't know the exact time you were born, we highly recommend making an effort to find out. Knowing your birth time can yield…
Importing Charts from Legacy Platform to v3Note: The one-time chart import from the legacy platform is now complete. If you still need to migrate old charts, please contact support. Prerequisites You…
Infinite loop when trying to add a chart..This issue (add-a-chart infinite loop when using a non-English language) has been resolved. If you still encounter problems adding a chart, please try: Refreshing the…
My birth details are wrong?If the details in your chart are wrong, you may have made a mistake when inputting the details. To re-enter your birth details please go…
My chart is wrong..On rare occasions, charts may display inaccuracies due to historical Daylight Saving Time (DST) variability, particularly in the United States prior to the Uniform Time…
My Chat History Seems to Have Disappeared!Overview If your conversations with Bella seem to have disappeared, don't panic. Here are some common causes and solutions. Common Causes 1. You Are in…
Some comments are missing even though the post shows a higher comment countIf a post shows more comments than are currently visible, please report the issue to support with: – Whether you are using iPhone, Android, or…
Some Features Are Missing in the Mobile VersionOverview The mobile version of HumanDesign.ai is fully responsive and includes all core features. However, the layout adapts to smaller screens, so some features may…
Trouble logging in to your accountIf you cannot log in to your HumanDesign.ai account, try the following steps in order: Step 1: Check your email and password Make sure you…
Troubleshooting CRM & Embed FormCommon issues and solutions for CRM and embed form problems. Form Not Displaying Problem Form doesn't appear on your website. Solutions Verify embed token: Check…
Troubleshooting: Embed Code and Chart Widget IssuesThis guide covers two common embed issues: the Embed Code menu not opening, and a chart widget that has stopped appearing on your website. The…
What to do if you have been double billed?While rare, double billing can sometimes occur due to technical issues. If you believe you’ve been charged twice for your subscription, follow these steps to…